Privacy policy

1. PROTECTION OF PERSONAL DATA
   
   1.1. Protecting the privacy of personal data The seller undertakes to protect the privacy of the personal data of all registered Users of www.svijet-biljaka.hr pages, and will handle them in accordance with the Personal Data Protection Act, i.e. other applicable regulations. Before accessing certain content, registration is mandatory for Users. which includes the voluntary entry of the User’s own personal data. In the case of consent to the provision of personal data, it will be considered that the User has agreed to the terms of use of personal data provided for in these General Terms and Conditions, based on which the Seller is given the right to collect, use, process and transfer personal data necessary for the use of websites.

1.2. Collection, processing and use of personal data
By choosing the option “I understand and accept the General Terms of Use” during registration, the user gives his personal consent to the collection, use, processing and transfer of his personal data necessary for the use of websites, including (but not limited to):• consent that the Seller may, in accordance with the provisions of the Personal Data Protection Act, process the given personal data for the purposes of own records and statistics, for the purposes of creating a customer database, informing about products and services, for the purposes of informing about delivery, for the purposes of delivering promotional materials, improving relations with customers and improving services. The seller may provide the above data to third parties for the purpose of performing the service, protecting the interests of the user and the seller, and preventing possible abuse;• the need for better insight and understanding of the individual needs and requirements of the user, as well as developing the possibility of providing the best possible quality of all the seller’s services, resulting in increased user satisfaction ;• consent that the Seller can contact him in writing, by phone, SMS and/or e-mail, and deliver materials to his home address to inform him about benefits and news in his offer;• providing data to third parties necessary for execution for the above-mentioned purposes, the seller will keep personal data as long as it is necessary for the purposes provided for in these General Terms and Conditions. After the expiration of this time, personal data will be destroyed, deleted or made anonymous in a way that ensures that the security of personal data is maintained. The Seller will not disclose the User’s personal data to third parties, except for the purpose of performing the service, protecting the interests of the User and the Seller, and preventing possible abuse.

The Seller will ensure that the User’s personal data is kept in a secure place (which includes reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying or modification of personal data), which can only be accessed by authorized persons of the Seller.
The Seller undertakes to provide Users with access to their personal data that it possesses in order to ensure that the personal data is accurate, complete and up-to-date. If Users request correction or deletion of their personal data, the Seller will modify or remove such data. By choosing to delete personal data, Users agree that they will be denied access to certain content on websites.

When providing personal data, Users guarantee that they are complete, true, accurate and up-to-date.

1.3. Protection of personal data and availability to third parties
The User’s personal data is protected in accordance with the Personal Data Protection Act, and the Seller will not make it available to third parties in any way. We pass on the necessary personal data exclusively to business partners for the delivery of your order or for the purposes of addressing printed advertising materials. The customer has the right to request the correction, amendment or addition of incorrect, incomplete or unupdated data, and for all questions related to the protection of personal data he can contact the manager of the collection of personal data. The seller does not record or store the transaction data of the User required for payment by card. For credit card billing, the seller uses third-party services (as specified in article 5.1.3.) that protect your data with encryption.

1.4. Making the User’s data available to third parties
The Seller guarantees that the User’s e-mail address and other data will not be made available to third legal and natural persons without his consent. Inspection by the authorized services of the executive power of the Republic of Croatia, for the purposes of investigative actions based on a valid court order, for the purpose of performing the service, protecting the interests of users and the Seller, and preventing possible abuses, is excluded from the above.

1.5. Error correction
The Seller is not responsible for an accidental error or an error due to force majeure or other objective circumstances that cause an accidental violation of the guaranteed data protection of the User, but guarantees that the error will be corrected, if possible, as soon as possible.

1.6. Error reporting
The seller cannot guarantee that the data on the website will be error-free. If an error occurs, please report it to our employees, so that we can eliminate it as quickly as possible. Also, if the Seller believes in good faith that the error found is correct, he can delete or change it.

1.7. Cookie
What is a cookie? A cookie is information saved on a personal computer at the time of browsing the website you visited. Cookies enable easier use since they save your settings for the website (language or address) and reactivate them when you restart the website. In this way, the information is adapted to your needs and usual ways of use. From simple information about settings, cookies can also save a large amount of personal information (name, e-mail address) for which you must give full access. If you have not enabled them, cookies cannot access the files on your computer. The activities of saving and sending cookies are not visible to you, however, you can select the option of approving/rejecting requests to save cookies, deleting saved cookies and other activities related to the use of cookies in the settings of the selected Internet browser.

How to disable cookies?
By turning off cookies, you do not allow them to be stored on your computer. Cookie settings can be configured and changed in the selected Internet browser. To view the settings, select the browser you are using (Chrome, Firefox, Internet Explorer 9, Internet Explorer 7 and 8, and Opera or Safari (pages in English)). If you disable cookies, you will not be able to use certain functionalities of the websites.

What are temporary cookies?
Temporary cookies, or session cookies, are removed from your personal computer at the moment of closing the Internet browser in which you viewed the Internet page. With the help of these cookies, the pages store temporary data.

What are persistent cookies?
Permanent, or saved, cookies remain on your personal computer even after closing the Internet browser. With the help of these cookies, websites store data to facilitate your use. For example, websites that require the entry of a username and password will “remember” your entry, which will appear on each new visit. Persistent cookies will remain recorded on your computer for days, months or years.

What are first-party cookies?
First-party cookies come from the website you are browsing, and they can be temporary or permanent. In this way, websites store data that will make it easier for you to use each time you visit that website.

What are third-party cookies?
Third-party cookies come to your computer from other websites that are located on the website you are viewing. These are, for example, pop-up ads, and cookies have the role of tracking websites for advertising purposes.

Does the www.svijet-biljaka.hr site use cookies?
Yes, this website uses cookies to provide you with a simpler and better user experience.

What kind of cookies does the www.svijet-biljaka.hr site use?
Temporary cookies (Session cookies) – these are cookies that will be automatically deleted when you close the Internet browser in which you are working Persistent cookies – these are cookies that will remain “recorded” in your Internet browser until they expire or you do not delete manually. The information collected is anonymous and does not include your private information

Are there third-party cookies on the website?
There are several external services that store limited cookies for you, and these are not set by this website. Limited cookies are used for the smooth use of features that provide users with easy access to content.

This page allows you to measure attendance.
The site uses Google Analytics – a service for measuring traffic. If you want to disable the saving of cookies by this service, disable them at the following link: Google Analytics –
https://tools.google.com/dlpage/gaoptout

Additional information about turning off cookies:
There are several websites for turning off the storage of cookies for different services. Read more information at the following links: http://www.allaboutcookies.org/http://www.youronlinechoices.eu/

2. CHANGES TO THE GENERAL CONDITIONS AND OTHER PROVISIONS

2.1. Right to change the General Terms and Conditions
The seller reserves the right to change these General Terms and Conditions without prior notice. Users are obliged to check the applicable General Conditions every time they use the Internet site, and especially the Internet store service.

2.2. Validity of the General Terms and Conditions
For online shopping, the General Terms and Conditions in force at the time of ordering the product and which were delivered by e-mail together with the order confirmation are valid.

2.3. Settlement of disputes
All disputes that may arise based on these General Terms and Conditions will be settled before the competent court in Pazin.

2.4. Copying
Documents published on this website may be copied only for non-commercial purposes and for individual use only, and in compliance with all copyrights, other proprietary rights and any specified restrictions on rights.

2.5. Websites of third parties
The Seller’s website www.svijet-biljaka.hr may contain documents, data, information and links to websites of third parties. The same websites are not owned by the Seller, the Seller has no control over said documents, data, information or other websites and fully disclaims all responsibility, including but not limited to the accuracy, completeness and availability of content on websites created by third parties. The seller disclaims all responsibility for any content displayed on such third-party sites, as well as for any products or services acquired through such third-party sites. These General Terms and Conditions do not apply to the use of the websites in question for any purpose. Visiting these pages is entirely at the User’s own risk, and the Seller bears no responsibility for such actions by the User.

PRIVACY POLICY
Privacy Policy – World of Plants Publisher: World of Plants doo

Published: On April 19, 2023
Application: From April 21, 2023

1. General

1.1. These are the privacy rules (further: “Privacy Policy”) issued by Svijet prjevna doo, Antonio Smareglia 65, 52215 Vodnjan, OIB: 13272136326 (further: “Company” or “We”). In this sense, the company has the position of manager of the processing of your personal data.

1.2. These Privacy Rules govern the protection of your personal data as well as your privacy if you have registered on our webshop (www.svijet-biljaka.hr), if you have made a purchase through our webshop, if you have signed up for our newsletter, if you are a member of MPC program, if you are our business partner or if you are interested in working with us (hereinafter: “You”). This Privacy Policy applies only to natural persons and their personal data.

1.3. This version of the Privacy Policy applies from March 19, 2022.

1.4. In case of any questions or requests regarding the processing or protection of your personal data, please contact us at prodaja@www.svijet-biljaka.hr

2. If you have registered on our webshop:

2.1. What personal data do we process?

2.1.1. We process the personal data you gave us during registration and purchase on our webshop (www.svijet-biljaka.hr), i.e. the following data:

2.1.1.1. Your identification data (if you are a natural person)
Name, surname, date of birth;

2.1.1.2. Your contact information
Contact address for delivery and billing (street and house number, place, postal code, country); Telephone, Email address;

2.1.1.3. Additional data necessary for the execution of transactions
Card type, card number, month of card expiration, year of card expiration, control number (CVV);

2.1.1.4. Additional data necessary for product complaints
Order date, order code, payment method, item name, date of complaint, reason for complaint, description of complaint;

2.1.1.5. Other data
Title, MPC card number (if you have one);

2.2. For what purpose do we process your personal data?

2.2.1. We process your personal data for the following purposes:

2.2.1.1. In order to enable you to use our service (registration and shopping through the webshop – www.svijet-biljaka.hr). In this case, the basis for processing your personal data is the conclusion and execution of a service contract;

2.2.1.2. To fulfill our legal duties. In this case, the basis for processing your personal data is the fulfillment of our legal duty;

2.2.1.3. In order to protect our legitimate interests (for example, when it is necessary to implement security measures). In this case, the basis for processing your personal data is our legitimate interest;

3. If you made a purchase through our webshop:

3.1. What personal data do we process?

3.1.1. We process the personal data you gave us when purchasing on our webshop (www.svijet-biljaka.hr), i.e. the following data:

3.1.1.1. Your identification data (if you are a natural person)
Name, surname;

3.1.1.2. Your contact information
Contact address for delivery and billing (street and house number, place, postal code, country); Telephone, Email address;

3.1.1.3. Additional data necessary for the execution of transactions
Card type, card number, month of card expiration, year of card expiration, control number (CVV);

3.1.1.4. Additional data necessary for product complaints
Order date, order code, payment method, item name, date of complaint, reason for complaint, description of complaint;

3.1.1.5. Other data
MPC card number (if you have one);

3.2. For what purpose do we process your personal data?

3.2.1. We process your personal data for the following purposes:

3.2.1.1. In order to enable you to use our service (purchase through the webshop – www.svijet-biljaka.hr). In this case, the basis for processing your personal data is the conclusion and execution of a service contract;

3.2.1.2. To fulfill our legal duties. In this case, the basis for processing your personal data is the fulfillment of our legal duty;

3.2.1.3. In order to protect our legitimate interests (for example, when it is necessary to implement security measures). In this case, the basis for processing your personal data is our legitimate interest;

4. If you signed up for our newsletter:

4.1. What personal data do we process?

4.1.1. We process the personal data you gave us when signing up to receive the newsletter on our website, i.e. the following data:

4.1.1.1. Your email address;

4.2. For what purpose do we process your personal data?

4.2.1. We process your personal data for the following purposes:

4.2.1.1. To send you our newsletter. In this case, the basis for processing your personal data is our legitimate interest, due to your request to receive the newsletter;

4.2.1.2. In order to enable you to realize the benefits intended for all new recipients of the newsletter service. In this case, the basis for processing your personal data is our legitimate interest, in order to provide you with the convenience we promised you;

4.2.1.3. In order to protect our legitimate interests (for example, when it is necessary to implement security measures). In this case, the basis for processing your personal data is our legitimate interest;

5. If you are our current or potential business partner:

5.1. What personal data do we process?

5.1.1. We process the personal data you have given us as well as those we have collected when establishing and maintaining a business relationship, i.e. the following data:

5.1.1.1. Your identification data (if you are a natural person)
Name, surname, relationship with a legal entity (owner, director, employee or similar);

5.1.1.2. Your contact information
Name and surname of the contact person; Telephone number, Email address;

5.2. For what purpose do we process your personal data?

5.2.1. We process your personal data for the following purposes:

5.2.1.1. In order to fulfill our contractual obligations to you and take other necessary actions in connection with the conclusion and execution of contracts (eg for issuing invoices, delivery of goods, etc.) or previous actions (eg sending offers). In this case, the basis for processing your personal data is the execution of a contract to which you are a party, that is, taking actions at your request before concluding the contract;

5.2.1.2. In order to fulfill our legal duties to comply with the relevant laws and to cooperate with law enforcement agencies and authorities. In this case, the basis for processing your personal data is the fulfillment of our legal duty;

5.2.1.3. In order to protect our legitimate interests (for example, when it is necessary to implement security measures). In this case, the basis for processing your personal data is our legitimate interest.

6. Who has access to your personal data?

6.1. We consider your personal data a business secret and protect them as such in accordance with applicable laws and best practices.

6.2. Third parties have the right to access and process your personal data only in the situations described below:
Executors

6.2.1. Third-party service providers who provide us with services necessary for our operational business, such as accounting, IT, postal and courier services, advertising, printers, translators, etc. In this case, they process your personal data exclusively in accordance with our instructions;
Leaders

6.2.2. Third parties to whom we send your personal data in order to provide you with the convenience you get by signing up for our newsletter service;

6.2.3. Third parties to whom we send your personal data in order to fulfill some of our obligations (for example, auditors) or to realize our legitimate interest (for example, certification). In that case, they process your personal data in accordance with their legal powers;

6.2.4. Competent authorities in the implementation of supervision over the legality of business and conduct. In that case, they process your personal data in accordance with their legal powers.

7. Are my personal data transferred to third countries?

7.1. If you have signed up for our newsletter, we transfer your personal data outside the EU. The service we use for the purpose of sending the newsletter, MailChimp or The Rocket Science Group LLC, exports personal data to the United States of America (USA). The aforementioned company has passed the certification procedure stipulated by the agreement between the EU and the USA (“Privacy Shield”). You can read more about MailChimp’s Privacy Policy at https://mailchimp.com/legal/privacy/.

8. How do we protect your personal data?

8.1. The protection of your personal data is extremely important to us. Some of the protection measures we implement are as follows:

8.1.1. Implementation of database pseudonymization whenever possible;

8.1.2. Use of secure methods when sharing your personal data to prevent unauthorized access;

8.1.3. Application of modern methods of protection and control of access to data resources containing personal data;

8.1.4. Continuous monitoring of all resources (physical spaces where your data is stored) that are used to process personal data.

9. During what period do we keep your personal data?

9.1. For data where there is a legally defined retention period, we keep your data for that period and delete it in an additional period of one year.

9.2. We process your personal data, which you have given us as a registered user of our webshop, until you unsubscribe as our user. Upon de-registration, the normal processing of your data stops and we delete them within 6 years from your last purchase.

9.3. We keep your personal data, which you gave us as a customer on our webshop, for 6 years from your last purchase. After the expiration of the specified period, we delete your data as soon as possible.

9.4. If you have filled out the complaint questionnaire, we keep your data, as well as the questionnaire itself, for at least one year from the receipt of the complaint in order to comply with our legal obligation to protect consumers. After the expiration of the specified period, we delete your personal data, as well as the questionnaire itself, within one month.

9.5. We keep your contact information for sending the newsletter until you unsubscribe from our service. In the case of deregistration, we delete your data as soon as possible.

9.6. If you are our business partners for whom there is no defined legal retention period, we keep the contract we have concluded with you for the entire validity period. Upon termination of the contract, we delete your data in an additional period of 6 years from the termination of the contract (limitation period of 5 years, increased by 1 year period for deletion).

9.7. We keep personal data that we process based on our legitimate interest as long as our legitimate interest exists, and we delete it within a period of 1 year from the termination of our legitimate interest.

9.8. We keep the personal data that we process on the basis of your consent as long as we have your consent. In case of withdrawal of consent, we delete it as soon as possible. If the consent was given for a certain period, then after the expiration of that period, we delete your data in the shortest possible time.

10. Your rights

10.1. In case you decide to use one or more of your rights listed below, the Company has the right to verify your identity, all for the purpose of protecting your personal data.

10.2. You exercise your rights for free. However, if you frequently (for example, if less than 6 months have passed since your last request) or excessively (for example, you request all your personal data in written form) request access or transfer of your personal data, we have the right to ask you to cover our costs before implementation of such an action.

10.3. Access to your personal data
You have the right to ask us for confirmation as to whether we are processing your personal data, as well as access to your personal data that we are processing. You can exercise the same right by sending your request to prodaja@svijet-biljaka.hr and stating “Respondent request” as the title of the message. Upon receipt of the message, we will send you a confirmation of proper receipt of your request.

10.4. Correction of incorrect personal data
You have the right to request the correction of your incorrect personal data, as well as the right to supplement your personal data. You can exercise the same right by sending your request to prodaja@svijet-biljaka.hr and stating “Respondent request” as the title of the message. Upon receipt of the message, we will send you a confirmation of proper receipt of your request.

10.5. Transferability of personal data
You have the right to download and request the transfer of your personal data. You can exercise the same right by sending your request to prodaja@svijet-biljaka.hr and stating “Respondent request” as the title of the message. Upon receipt of the message, we will send you a confirmation of proper receipt of your request.

10.6. Objection against the processing or handling of your personal data
You have the right to object to the processing of your personal data as well as to our way of handling your personal data in general. You can exercise the same right by sending your request to prodaja@svijet-biljaka.hr and stating “Respondent request” as the title of the message. Upon receipt of the message, we will send you a confirmation of proper receipt of your request.

10.7. The right to file a complaint with the Personal Data Protection Agency

At any time, you have the right to file a complaint with the competent authority for the protection of personal data – the Agency for the Protection of Personal Data (www.azop.hr), regarding the processing and protection of your personal data.